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Reviva Index

Privacy Policy

Last updated: March 2025

1. Who we are

This website, reviva-index.com, is operated by Reviva X Labs Ltd ("Reviva Index", "we", "us"), a company registered in the United Kingdom, with its address at 9 Sharonmore Green, Newtownabbey, Belfast, Antrim, BT36 6YE, United Kingdom. We are the controller of your personal data. Contact: hello@reviva-index.com.

This policy explains how we handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data we collect

  • Identity and contact data: your name and email address.
  • Transaction data: products purchased, order value, date and order reference. Card details are handled by our payment provider; we never see or store full card numbers.
  • Technical data: IP address, browser type, device information and pages visited.
  • Marketing data: your preferences for receiving emails from us.
  • Communications: messages you send us.

3. Lawful bases and how we use your data

  • Contract — to process your order, deliver your downloads and provide support.
  • Legal obligation — to keep tax and accounting records.
  • Legitimate interests — to secure our website, prevent fraud and improve our products.
  • Consent — to send marketing emails and to set non-essential cookies. You can withdraw consent at any time.

4. Sharing with processors

We share data only with trusted service providers acting on our instructions, including:

  • Payment processing providers
  • Website hosting and file delivery providers
  • Email delivery and newsletter providers
  • Analytics providers (only with your consent)

We do not sell your personal data.

5. International transfers

Some providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.

6. Retention

We keep order and transaction records for six years to meet UK tax law. Account and download access data is kept for as long as you need access to your purchases. Marketing data is kept until you unsubscribe. Technical logs are kept for up to 12 months.

7. Cookies

We use strictly necessary cookies (for example, to remember your cart) which do not require consent. With your consent we also use analytics cookies. You can accept or reject non-essential cookies via the banner shown on your first visit, and change your choice at any time by clearing your browser storage.

8. Your rights

Under UK GDPR you have the right to:

  • access the personal data we hold about you;
  • have inaccurate data rectified;
  • have your data erased in certain circumstances;
  • restrict processing;
  • data portability;
  • object to processing based on legitimate interests and to direct marketing at any time.

To exercise any right, email hello@reviva-index.com. We will respond within one month.

9. Marketing preferences

We send marketing emails only if you opt in. Every email includes an unsubscribe link, or you can contact us to opt out.

10. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk, telephone 0303 123 1113.

11. Changes

We may update this policy from time to time. The "Last updated" date above shows when it was last revised.